Well. The first guy I talked to said I needed proof my site was running slow by having a tracert as proof that my site was running slow.
So I asked to file a complaint with his supervisor.
I do not feel that is good customer service. I should not have to have a tracert just to prove that my site and my ftp are running slow on godaddy when they are sitting on performance logs. All he’d have to do is pull them up.
Instead the guy told me that advanced tech support would laugh at him he didn’t have a tracert to prove my site was running slow.
Hmm???
Well, I nicely asked for his supervisor so I could file a formal complaint against their policies. Because if that is a customer – service oriented response, then I’m the kitchen mouse.
His response was, okay but the supervisor can only write down your complaint; he won’t be able to assist you.
After a few minutes on hold I spoke with the “supervisor” who was all too happy to assist me. I reexplained the issue to him.
Lo and behold, there was a heavy server load.
We talked a little longer to address all of my concerns.
Then I asked: What is a “high ping”?
He checked with the tech team and anything over 8 is high he said.
Well, I’m getting 1-13 ping before their server and 58 – 73 ping once I hit their server hops. Thats pretty large isn’t it?
He recommended I send the tracert log to support@godaddy.com.
I’ll post a followup once I have this resolved.
In the mean time, for the 28 people that visit my site each day, please. PLEASE be patient with me. I know you’re eager to read every word I write. (hahah) But I can only publish as fast as godaddy ‘s servers allow my posts to publish.
If you feel so inclined, click this link and let me know in the comments if it takes a long time to get to my site. ![]()
If things don’t speed up soon, I may just be switching to hostgator.
Oh and one more thing, if you’re in the customer service industry: BE HELPFUL.



